Managing Bookings: A Complete Guide for Venue Owners

Introduction

Managing bookings effectively is key to running a successful venue business. This guide covers all aspects of booking management on Eventsona.

Receiving Booking Requests

When an organizer requests to book your venue:

1. You'll receive a notification (email and in-app)
2. The booking appears in your "Pending Bookings" list
3. Review the booking details and organizer information
4. Check venue availability for the requested dates

Confirming Bookings

To confirm a booking:

1. Review all booking details
2. Verify the dates are available
3. Click "Confirm Booking"
4. Add any notes or special instructions
5. The organizer will be notified automatically

Communicating with Organizers

Use the in-app messaging system to communicate:

• Answer questions about your venue
• Discuss special requirements
• Share important information
• Attach files (photos, floor plans, etc.)

Payment Processing

Deposit Payments

Organizers can pay a deposit when booking. The deposit amount is set in your venue settings.

Balance Payments

Remaining balance can be paid before or after the event, depending on your payment terms.

Refunds

If a booking is cancelled, you can process refunds based on your cancellation policy.

Check-In and Check-Out

Check-In

1. On the event day, go to the booking details
2. Click "Check In"
3. Enter actual attendee count
4. Add any notes

Check-Out

1. After the event ends, click "Check Out"
2. Enter final attendee count
3. Note any damages or issues
4. Complete the checkout process

Handling Cancellations

If an organizer cancels:

• Review your cancellation policy
• Process refunds according to policy
• Update your calendar availability
• Leave feedback if appropriate

Best Practices

• Respond to booking requests within 24 hours
• Be clear about venue rules and requirements
• Keep communication professional and timely
• Document any special arrangements
• Follow up after events for reviews