Event Check-In Process on Eventsona: Step-by-Step

A repeatable door process

Check-in is a workflow: prepare, open, scan, escalate, close. This guide is the shorter operational twin of the interface deep-dive.

Before doors (T−24 hours)

1. Export an attendee backup list
2. Confirm staff accounts can open check-in
3. Charge devices and pack a battery pack
4. Agree VIP / GA lane rules if needed
5. Test one scan on-site if possible

At open (T−30 minutes)

1. Open the correct event’s check-in view
2. Place scanners where QR codes catch light
3. Put the exception table to the side—not in the main lane
4. Confirm live counts start at zero checked-in

During entry

• Scan → confirm success → wave through
• Manual search only when QR fails
• Never admit refunded tickets
• Call the door lead for disputes; do not argue in the lane

After peak

• Note checked-in vs sold
• Export if required for security or catering
• Write down recurring failure modes (brightness, name typos, etc.)

Staff briefing script (2 minutes)

“Scan once. If it fails, send them to the side table. If already checked in, call me. Do not share your login. Do not promise refunds—Admin handles that.”

Link to deeper help

Interface detail: using the check-in interface. Narrative best practices: QR check-in for first-time organisers.

Frequently asked questions

How many scanners do I need?

One per ~75–100 expected arrivals in a short window is a common starting point; add a device if queues form.

Should guests screenshot tickets?

Screenshots help with dead phones; live tickets in the Eventsona account remain the source of truth for status.

What if Wi‑Fi drops?

Have the export ready and a named person who can verify purchases from that list while you restore connectivity.

Rehearse once

Become an organiser, invite Staff, and run a 5-minute drill. Continue with day-of checklist. See Events, Venues, and Pricing.