Manage Tickets & Orders on Eventsona: Complete Guide
Manage Eventsona tickets and orders: view sales, handle refunds, export attendees, and keep GBP checkout tidy before doors open and payouts clear.
What this guide covers
Once tickets are live, day-to-day work is orders: who bought what, payment status, refunds, exports, and how that list feeds check-in. This guide keeps those steps concrete inside Eventsona.
Step 1: Use the event dashboard as your sales board
Open the event and review live ticket counts, revenue, and remaining capacity. Spot slow tiers early so you can adjust promo codes or messaging—not the night before.
Step 2: Open Orders and filter what you need
In Orders, scan purchases by date, ticket type, or status. Each order typically shows:
- Buyer / attendee details
- Ticket types and quantities
- Purchase time
- Payment status and order total (GBP)
Step 3: Issue refunds carefully
- Open the order
- Choose refund (full or partial where available)
- Confirm and note why (policy, cancellation, duplicate)
Refunds flow through your payment setup; bank timing depends on the buyer’s card. Publish a clear refund policy on the event page so disputes stay rare.
Step 4: Export attendee lists
Export CSV when you need catering counts, a door backup sheet, or partner lists. Filter by ticket type or date range when you only need a subset. Keep exports secure—they contain personal data.
Step 5: Keep buyer communication simple
Buyers get confirmation emails with ticket information after purchase. Put logistics (doors time, ID rules, what to bring) on the event page so those emails and your public link stay consistent. For promo pushes, share the event URL and optional promo codes rather than inventing parallel checkouts.
Step 6: Connect orders to check-in
Valid, paid tickets appear for QR scanning at the door. Refunded or void tickets should not admit. Brief staff on VIP vs GA if tiers have different lanes—see using the check-in interface.
Handling common issues
- Duplicate purchases: Confirm both orders, refund the unintended one, tell the buyer which QR is valid
- Payment confusion: Check order status before promising entry
- Name mismatches: Search by email in check-in if the QR fails
Best practices
- Respond to buyer questions within one business day when possible
- State refund and transfer rules on the page before sale
- Reconcile refunds against the financial dashboard weekly
- Export a final attendee list before doors as a paper backup
Frequently asked questions
Where do I see net revenue after fees?
Use the financial dashboard for balances, fees, and payout requests—not only the raw ticket price column.
Can I change capacity after selling?
You can raise remaining capacity if the venue allows it. Never sell more than the room can safely hold.
How do promo codes show on orders?
Discounted orders still appear in Orders with the reduced total. Track code performance separately when you run partner campaigns—see promo codes and sharing your event link.
Keep selling with confidence
Become an organiser if you are new, then master orders before scale. Read selling tickets online in the UK and early-bird vs standard pricing. Browse Events, plan space on Venues, and check Pricing.
Related guides
How to Create Your First Event on Eventsona (UK)
Create your first Eventsona event in the UK: set up GBP tickets, add venue details, publish, and share your public event link to start selling today.
Custom Registration Fields on Eventsona: How-To
Add custom registration fields on Eventsona to collect dietary needs, sizes, and preferences at checkout—then export answers for ops and check-in.
Event Analytics on Eventsona: Read Sales Data Well
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