Eventsona is a product of Ordafy Limited (Company Number: 16063522). You can request permanent deletion of your account and associated personal data across eventsona.com, the Eventsona mobile apps (iOS and Android), and business.eventsona.com. This page summarises the process; our Privacy Policy describes your rights and retention in more detail.
1. How to request account deletion
- Eventsona mobile app (iOS or Android): open the app, go to Profile or Settings, then Account & security or Delete account. Follow the on-screen steps to submit a deletion request.
- Eventsona web (attendee): sign in at eventsona.com, open Dashboard → Settings, and use the Delete account option where available.
- Eventsona Business (organizers & venues): sign in to the Business dashboard or Business mobile app, go to organisation or profile settings, then account or security, and follow the steps to request deletion.
- Shared sign-in: if you manage identity through our auth service, sign in at your sign-in URL and use account or security settings to start deletion, where available.
- By email: send a request to hello@eventsona.com from the email address linked to your account. Put Delete my account in the subject and tell us which Eventsona experience you use (attendee web, mobile, Business, or affiliate). We will verify ownership and process your request.
Before we complete deletion, you may need to resolve outstanding items—for example: transfer or delete an organization you own, cancel or end published events, fulfil or cancel open orders or venue bookings, settle payouts, or disconnect Stripe. We will tell you if any steps are required.
2. What we delete
When your account is deleted, we permanently delete or anonymise, subject to the exceptions below:
- Your profile information (name, email, phone, avatar, preferences)
- Your account credentials and authentication data, where no legal obligation requires otherwise
- Organizer and venue content tied to your account (events, listings, team memberships), after any required cancellations or handovers
- Your order and booking history in user-facing systems; transaction records may be retained where required by law
- Messages, reviews, affiliate dashboard data, and other user-generated content, except where retention is required
3. What we may keep
We may retain certain data for longer where required by law or for legitimate purposes:
- Legal and tax: transaction, invoice, and payout records as required for tax, accounting, or regulatory obligations (often up to several years, depending on your jurisdiction).
- Disputes and safety: information needed to handle disputes, chargebacks, fraud investigations, or legal claims.
- Backups: copies may persist for up to 90 days before being automatically overwritten.
Retained data is kept only as long as necessary and is not used for marketing or non-essential purposes. See our Privacy Policy for more detail.
4. How long deletion takes
We aim to process deletion requests within 30 days. You will receive confirmation when your account and associated personal data have been deleted or anonymised in our live systems. Backup copies may take up to an additional 90 days to be overwritten.
5. Contact
For questions about account or data deletion, contact hello@eventsona.com. For privacy-related requests, you can also contact privacy@ordafy.com.